Frequently Asked Questions

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Do you ship internationally, and what courier do you use?

Absolutely!, we ship to the USA, Europe, Canada, and Australia 🌍. We use UPS Expedited for all locations except Canada, where we ship with FedEx.

What payment methods do you accept?

We accept a variety of payment methods to make your purchase easy and secure, including: AMEX, Apple Pay, Google Pay, iDEAL, Maestro, Mastercard, Paypal & Visa.

How is the frame packaged for shipping?

Each frame is securely wrapped in premium bubble wrap. The four corners of the frame will be covered with a thick foam protection layer. It is then placed in high quality cardboard packaging to ensure it arrives in perfect condition.

How long does shipping take?

For orders to the USA and Europe, shipping typically takes up to 7 days. For Canada and Australia, delivery is usually within 10 days. Once your order has shipped, you’ll receive an estimated delivery date and a tracking number.

Do I have to pay import fees?

No, the import fees are already covered with the shipping method we use. You won't need to pay any additional fees upon delivery.

What if the frame arrives damaged?

In the rare event your frame is damaged during shipping, please contact us immediately. We’ll arrange for a replacement or refund.

How do I track my order?

Once your order has been shipped, you will receive an email with tracking information, including a link to track your package and see the estimated delivery date.

What is your return policy?

Returns are accepted within 14 days of receiving your order. Please email us at info@hashtagframed.com so we can arrange the return process.

What are the dimensions of the frame?

Each framed jersey measures approximately 21 inches by 29 inches (52 cm wide and 72 cm high).

How do I hang the frame?

The frame comes with universal mounting options on the backside, making it easy to hang on your wall.

I have a different question, how can I contact you?

We are always here to help! Please email us at info@hashtagframed.com or use the contact form here.